Tran$ave Program Reminders and Tips

Now that you have been using the new spreadsheet format for a few months, I wanted to give you a few reminders and tips to help the ordering process go smoothly.

1. The original Master List spreadsheet that you received was downloaded directly from MARTA’s system in .xls (Microsoft Excel 97-2003 Worksheet) and must remain in this format to be uploaded into MARTA’s system. Do not change the formatting of the Master List spreadsheet. The spreadsheet cannot be uploaded if it is saved in any other format. If the spreadsheet is received in the wrong format, it will be sent back to you to change.
2. You should designate a co-worker as an additional administrator of the program in case you are out of the office when the ordering spreadsheets are due.
3. Ordering spreadsheets are due no later than 4:00pm on the 10^th of the current month for the upcoming month. If the 10^th falls on the weekend, the spreadsheet is due on the next business day by 4:00pm. If your spreadsheet is not received on time, all of your breeze cards will be deactivated.
4. If you have a new participant for the month and choose New as the Action and New Participant as the Note and the participant continues in the program the following month, the Action must be changed to NoChange and the Note changed to Other.
5. If you are changing a participant’s Benefit1 Action, you must change Action to Update and the Note to New Participant or Not Participating depending on what they are doing.
6. 20-digit card numbers must be entered on the spreadsheet without spaces between the numbers and must be in text format. Card numbers entered with spaces and not in text format cannot be uploaded.
7. Upon receipt of the Upcoming Monthly Benefit Report, you must confirm the accuracy of the report and reply with an email within 24 hours. If you do not respond, you will be invoiced for the number of activations on the report.
8. All active breeze cards must be tapped at a fare gate or vending machine within 30 days of becoming active to prevent the benefit from dropping off of the card.
9. MARTA does not issue refunds for active cards that are not used.
10. The discounted fare cannot be loaded onto a personal card. Participants must receive a breeze card from you that is encoded with LBI on the back.
11. Participants cannot load personal trips or stored value to cards issued through this program. This causes issues with the cards. MARTA does not refund stored value placed on cards issued through the program.
12. Participants must inform you as soon as possible if their card is not working.
13. Participants must inform you as soon as possible if their card has been lost or stolen so that it can be replaced. Once a card is replaced, it is taken out of MARTA’s system and cannot be used again.
14. If you need training on the procedures and the new spreadsheet, please contact me and I will be happy to come to you for a training session.