The New KPIs for Measuring WFH Productivity

***Guest Blog: Georgia Commute Options***

For many who work from home, productivity is more than the quantity of work produced—phone calls completed, meetings attended or results on a specific project. It’s also about the quality of work done and the value it brings to the company.

no simple formula

When evaluating the effectiveness of at-home employees, there is no one simple measure of success. KPIs may also look a little different than they did before the pandemic, as employees may now be expected to work and interact in different ways.

How do you get the right metrics given the changing nature of work? By considering workers’ direct and indirect productivity contributions, says Lucas Group General Manager Aram Lulla. In addition to KPIs specific to an employee’s role or department, Aram says you may also want to assess how well they support the team’s performance as a whole:

• communication: Do they share useful insights and experience?
• discipline: Can they work alone and with others to meet deadlines?
• engagement: Are they inspired by the work they do?
• leadership: Do they propose/support new ideas?
• trust: Is the quality of their work reliable?

tracking + feedback

Analytics and monitoring software have their place but they don’t tell the whole story. Other ways you can track these KPIs include employee self-assessments, short surveys and anonymous peer reviews. These tools can help you identify what’s working and where there is room for improvement. In addition, having regular check-ins provides employees with timely and actionable feedback. Companies will weigh these KPIs differently depending on their business, which can then be compared internally or against similar businesses.

Metrics matter. Tracking direct and indirect productivity in (near) real time can support employees’ growth and correct problems early, leading to better outcomes for you and your workforce.

About Georgia Commute Options:

Georgia Commute Options (GCO) is a program managed by the Atlanta Regional Commission and funded through the Georgia Department of Transportation. GCO works with employers, commuters and schools to reduce the number of single-occupant vehicles on Metro Atlanta’s roads — particularly during peak times. GCO provides free services to motivate more people to choose clean commute alternatives and get rewarded in the process. Learn more about GCO.