Reviewing Livable Buckhead’s Tran$ave Program Procedures

Are you a new Tran$ave program administrator? Do you have questions about the monthly procedures? I will be happy to come to you for a training session. Please contact me to schedule a time for either an in-person or virtual training session.

Here are some program reminders.

Participants who were previously in the program may use their existing Breeze card if it has not expired.

1. Ordering spreadsheets are due no later than 4:00pm on the 10^th of the current month for the upcoming month. If the 10^th falls on the weekend, the spreadsheet is due on the next business day by 4:00pm. If your spreadsheet is not received on time, all of your breeze cards will be deactivated.
2. If you have a new participant for the month, choose New as the Action and New Participant as the Note. If the participant continues in the program the following month, the Action must be changed to NoChange and the Note changed to Other. Please do not choose DeleteMember as the Action when deactivating a card.
3. If you are changing a participant’s Benefit1 Action, you must change Action to Update and the Note to New Participant or Not Participating depending on what they are doing. Please do not choose DeleteMember as the Action when deactivating a card.
4. 20-digit card numbers must be entered on the spreadsheet without spaces between the numbers and must be in text format. Card numbers entered with spaces and not in text format cannot be uploaded. Please do not duplicate card numbers on the spreadsheet or change the Employee Id# associated with the card.
5. Upon receipt of the Upcoming Monthly Benefit Report, you must confirm the accuracy of the report and reply with an email within 24 hours. If you do not respond, you will be invoiced for the number of activations on the report.
6. All active breeze cards must be tapped at a faregate or vending machine within 30 days of becoming active to prevent the benefit from dropping off of the card.
7. MARTA does not issue refunds for active cards that are not used.
8. The discounted fare cannot be loaded onto a personal card. Participants must receive a breeze card from you that is encoded with LBI on the back.
9. Participants cannot load personal trips or stored value to cards issued through this program. This causes issues with the cards. MARTA does not refund stored value placed on program cards.
10. Participants must inform you as soon as possible if their card did not work after tapping their card at the fare gate and they have tapped at one of the vending machines.
11. Participants must inform you as soon as possible if their card has been lost or stolen so that it can be replaced. Once a card is replaced, it is taken out of MARTA’s system and cannot be used again.

If you have participants who are not returning to the office full time but would still like to use their breeze cards, 10 or 20-trip passes can be purchased.

If you have questions, please reach out to me by email, calvin@livablebuckhead.org or by phone at 404.842.2684.